These Terms and Conditions of Sale govern the purchase of products through the website studionura.it. By placing an order, you fully accept the conditions set out below.

1. Product Information

• The products for sale are accurately described and presented on the Website.
• Small differences in color, shape, or finish may occur as each item is made with artisan techniques and 3D printing.
• All prices are expressed in Euros (€) and include applicable taxes.

2. Orders

• To place an order, you must enter your correct and complete data.
• The order is considered accepted only upon email confirmation.
• In case of product unavailability, you will be promptly informed and any amount paid will be refunded.

3. Payments

• Payments are processed via Shopify Payments, which allows the use of credit/debit cards, Apple Pay, Google Pay, Shop Pay, and prepaid cards.
• Payment data is processed securely and is never shared with third parties.
• The charge occurs at the time of order confirmation.

4. Shipping and Delivery

• Orders are processed within 2-4 business days.
• Delivery times vary depending on the destination: 2-5 days in Italy, 5-10 days in Europe, longer for the rest of the world.
• Once the order is shipped, you will receive a tracking code via email.
• We are not responsible for any delays attributable to the courier.
  

5. Right of Withdrawal and Returns

• The consumer has the right to withdraw from the purchase, without having to provide any reason, within 14 days from the day they acquire physical possession of the products, as provided by the Consumer Code.
• To exercise the right of withdrawal, you can use the online function "Withdraw from the contract here", available on the dedicated page of the website, or send an explicit declaration to the email address nura.assistenza@gmail.com.
• The direct costs of returning the products are borne by the customer, except in the case of defective, damaged, or non-conforming products.
• The refund will include payments received, including any standard delivery costs, and will be made using the same payment method used for the purchase. The refund may be suspended until the products are received or until proof of their shipment is presented, if earlier.
• The consumer is solely responsible for any decrease in the value of the products resulting from handling other than what is necessary to establish their nature, characteristics, and functioning.
• The right of withdrawal is excluded for tailor-made or clearly personalized products, in the cases provided for by Article 59 of the Consumer Code.

6. Defective or Damaged Products

• In case of defective or damaged products, contact us within 48 hours of delivery at nura.assistenza@gmail.com attaching supporting photos.
• In these cases, return shipping costs will be at our expense and you can choose between replacement or refund.
  

7. Limitation of Liability

• We are not responsible for any indirect or consequential damages arising from the improper use of our products.
• Products must be used according to their intended purpose.
  

8. Applicable Law and Competent Court

• These conditions are governed by Italian law.
• For any dispute, the consumer's court will be competent according to current legislation.